Privacy Policy

Last updated: October 2025

At Ottawa Ndzibs Shipping, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Introduction

Ottawa Ndzibs Shipping ("we," "our," or "us") operates international shipping services between China and Botswana. This Privacy Policy applies to all information collected through our website, mobile applications, and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (processed securely through third-party providers)
  • Government-issued identification for customs purposes

Shipment Information

  • Package contents, weight, and dimensions
  • Tracking numbers and delivery status
  • Customs declarations and documentation

Technical Information

  • IP address, browser type, and device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling your shipping orders
  • Providing customer support and responding to inquiries
  • Sending order confirmations, tracking updates, and service notifications
  • Complying with customs regulations and legal requirements
  • Improving our services and website functionality
  • Preventing fraud and ensuring security
  • Marketing communications (with your consent)

Information Sharing

We may share your information with:

  • Shipping Partners: Carriers and logistics providers necessary to deliver your packages
  • Customs Authorities: Government agencies for customs clearance and compliance
  • Payment Processors: Secure third-party payment service providers
  • Service Providers: Companies that help us operate our business (e.g., IT support, analytics)
  • Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage systems with access controls
  • Regular security audits and updates
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at ottiegosalamang@gmail.com.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this page
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ottawa Ndzibs Shipping

Office 5, Plot 19376, Matshabeng Street, Phase 2

Gaborone, Botswana

Phone: (+267) 72 951 666 / (+267) 73 133 989

Email: ottiegosalamang@gmail.com