Privacy Policy
Last updated: October 2025
At Ottawa Ndzibs Shipping, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Introduction
Ottawa Ndzibs Shipping ("we," "our," or "us") operates international shipping services between China and Botswana. This Privacy Policy applies to all information collected through our website, mobile applications, and services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party providers)
- Government-issued identification for customs purposes
Shipment Information
- Package contents, weight, and dimensions
- Tracking numbers and delivery status
- Customs declarations and documentation
Technical Information
- IP address, browser type, and device information
- Usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your shipping orders
- Providing customer support and responding to inquiries
- Sending order confirmations, tracking updates, and service notifications
- Complying with customs regulations and legal requirements
- Improving our services and website functionality
- Preventing fraud and ensuring security
- Marketing communications (with your consent)
Information Sharing
We may share your information with:
- Shipping Partners: Carriers and logistics providers necessary to deliver your packages
- Customs Authorities: Government agencies for customs clearance and compliance
- Payment Processors: Secure third-party payment service providers
- Service Providers: Companies that help us operate our business (e.g., IT support, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage systems with access controls
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, machine-readable format
To exercise these rights, please contact us at ottiegosalamang@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this page
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ottawa Ndzibs Shipping
Office 5, Plot 19376, Matshabeng Street, Phase 2
Gaborone, Botswana
Phone: (+267) 72 951 666 / (+267) 73 133 989
Email: ottiegosalamang@gmail.com