Terms of Use
Last updated: October 2025
Please read these Terms of Use carefully before using Ottawa Ndzibs Shipping services. By accessing or using our services, you agree to be bound by these terms.
Acceptance of Terms
These Terms of Use ("Terms") constitute a legally binding agreement between you and Ottawa Ndzibs Shipping ("Company," "we," "us," or "our") regarding your use of our international shipping services between China and Botswana.
By creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Our Services
Ottawa Ndzibs Shipping provides the following services:
- International shipping from China to Botswana via sea and air freight
- Package consolidation and warehousing services
- Customs clearance assistance
- Door-to-door delivery within Botswana
- Package tracking and customer support
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
User Obligations
As a user of our services, you agree to:
- Provide accurate and complete information when creating an account or placing orders
- Maintain the confidentiality of your account credentials
- Comply with all applicable laws and regulations, including customs and import/export laws
- Accurately declare the contents, value, and nature of all shipments
- Pay all applicable fees, duties, and taxes in a timely manner
- Not use our services for any illegal or unauthorized purpose
- Properly package items to prevent damage during transit
Prohibited Items
The following items are strictly prohibited from being shipped through our services:
- Illegal drugs, narcotics, and controlled substances
- Weapons, firearms, ammunition, and explosives
- Hazardous materials and flammable substances
- Counterfeit goods and pirated products
- Perishable food items and live animals
- Currency, precious metals, and negotiable instruments
- Pornographic or obscene materials
- Items prohibited by Chinese or Botswana customs regulations
Shipping prohibited items may result in package seizure, legal action, account termination, and forfeiture of all fees paid. You are solely responsible for ensuring your shipments comply with all applicable laws.
Pricing & Payment
Shipping rates are calculated based on package weight, dimensions, destination, and shipping method. All prices are quoted in Botswana Pula (BWP) unless otherwise stated.
Payment terms:
- Payment is required before shipment processing
- We accept bank transfers, mobile money, and other approved payment methods
- Additional fees may apply for customs duties, taxes, and special handling
- Prices are subject to change without notice
- All sales are final; refunds are provided only in accordance with our refund policy
Shipping & Delivery
Delivery timeframes:
- Sea freight: Approximately 45-60 days from China to Botswana
- Air freight: Approximately 7-14 days from China to Botswana
- Delivery times are estimates and not guaranteed
Important delivery information:
- Delays may occur due to customs clearance, weather, or other factors beyond our control
- You must provide accurate delivery addresses and contact information
- Packages may require signature upon delivery
- Unclaimed packages may be returned or disposed of after 30 days
- We are not responsible for delays caused by incorrect address information
Limitation of Liability
To the maximum extent permitted by law, Ottawa Ndzibs Shipping shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Loss, damage, or delay of shipments
- Customs seizure or confiscation of prohibited items
- Errors in package tracking or delivery information
- Service interruptions or website downtime
- Third-party actions or omissions
Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific shipment in question. We strongly recommend purchasing additional insurance for high-value items.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Ottawa Ndzibs Proprietary Limited and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, distribute, or modify our content without written permission
- Use our trademarks or branding without authorization
- Reverse engineer or attempt to extract source code from our website or applications
Termination
We reserve the right to suspend or terminate your account and access to our services at any time, without notice, for any reason, including but not limited to:
- Violation of these Terms of Use
- Fraudulent or illegal activity
- Non-payment of fees
- Shipping prohibited items
- Abusive behavior toward our staff
Upon termination, you remain responsible for all outstanding fees and obligations. Termination does not affect any rights or obligations that accrued prior to termination.
Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of Botswana, without regard to its conflict of law provisions.
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Botswana. You agree to submit to the personal jurisdiction of such courts.
Contact Information
If you have any questions or concerns about these Terms of Use, please contact us:
Ottawa Ndzibs Shipping
Office 5, Plot 19376, Matshabeng Street, Phase 2
Gaborone, Botswana
Phone: (+267) 72 951 666 / (+267) 73 133 989
Email: ottiegosalamang@gmail.com